Refund & Cancellation Policy
Last Updated: 04 July 2026
At Zester Foods Private Limited, we are committed to delivering premium quality food products to our customers. We take utmost care in packaging and shipping every order. Due to the consumable nature of food products, our refund and cancellation policy is designed to ensure food safety while providing a fair resolution for genuine issues.
By placing an order on www.zesterfoods.com, you agree to this Refund & Cancellation Policy.
- Order Cancellation
Customers may cancel their order only before the order has been dispatched from our warehouse.
To request cancellation, please contact our Customer Support as soon as possible by:
Email: info@zesterfoods.com
Phone: +91 9152743364
If the order has already been dispatched, it cannot be cancelled.
Where cancellation is accepted before dispatch, the full amount paid (including applicable taxes and shipping charges, if any) will be refunded to the original payment method.
- Return Policy
As our products are packaged food items intended for human consumption, we do not accept returns once the order has been delivered.
This policy is necessary to maintain product integrity, hygiene, and food safety standards.
Returns will not be accepted for reasons including, but not limited to:
- Change of mind
- Taste preferences
- Ordering the wrong product
- Ordering the wrong quantity
- Delay caused by the customer
- Incorrect delivery address provided by the customer
- Eligible Cases for Refund or Replacement
Refunds or replacements may be approved only in the following situations:
- Wrong product delivered.
- Product received in a damaged or tampered package.
- Expired product received.
- Product lost in transit.
- Product substantially different from the order placed due to our error.
Each request is subject to verification by Zester Foods.
- Reporting a Problem
If you receive a damaged, incorrect, or expired product, you must notify us within 48 hours of delivery.
Please send the following details to info@zesterfoods.com:
- Order Number
- Customer Name
- Contact Number
- Description of the issue
- Clear photographs of:
- The outer package
- The product
- The batch number
- The manufacturing and best-before details
- The invoice (if available)
Failure to report the issue within 48 hours may result in the claim being declined.
- Verification Process
Upon receiving your request, our Quality Team will review the information provided.
We may request additional details or photographs where necessary.
The Company reserves the right to approve or reject any claim after verification.
Our decision shall be final, subject to applicable consumer protection laws.
- Refund Process
If a refund is approved, it will be processed to the original payment method used for placing the order.
Refunds are generally processed within 7–10 business days after approval.
The actual credit may take additional time depending on your bank or payment service provider.
- Replacement Policy
Where appropriate, we may offer a replacement instead of a refund.
Replacement requests are subject to:
- Product availability
- Verification of the claim
- Delivery service availability at the customer’s location
- Non-Refundable Situations
Refunds or replacements will generally not be provided in the following situations:
- Incorrect shipping address provided by the customer.
- Delivery failure due to customer unavailability.
- Delay caused by courier partners due to weather, strikes, natural disasters, or other events beyond our control.
- Product not stored according to the storage instructions mentioned on the packaging.
- Minor variations in colour, texture, aroma, or appearance that naturally occur in food products.
- Claims made after the reporting period specified in this policy.
- Refusal of Delivery
If a customer refuses to accept a correctly shipped order without a valid reason, the order shall not be eligible for refund.
- Fraudulent Claims
Zester Foods reserves the right to reject refund or replacement requests where fraudulent activity, misuse of the policy, or false claims are suspected.
The Company may also take appropriate legal action where necessary.
- Contact Us
For any refund, cancellation, or replacement request, please contact:
Zester Foods Private Limited
Registered Office:
2101/VAMA, Piramal Vaikunth, Balkum,
Thane (West) – 400608, Maharashtra, India
Email: info@zesterfoods.com
Phone: +91 9152743364
Customer Support Hours:
Monday to Saturday
9:30 AM – 6:30 PM IST
(excluding public holidays)
We are committed to resolving genuine customer concerns promptly and fairly.
