Terms and Conditions
Last Updated: 04 July 2026
Welcome to www.zesterfoods.com (“Website”), owned and operated by Zester Foods Private Limited (“Zester Foods”, “Company”, “we”, “our”, or “us”).
By accessing, browsing, registering on, or placing an order through this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use this Website.
- Company Information
Company Name: Zester Foods Private Limited
Registered Office:
2101/VAMA, Piramal Vaikunth, Balkum,
Thane (West) – 400608, Maharashtra, India
Email: info@zesterfoods.com
Customer Support: +91 9152743364
Working Hours: Monday to Saturday, 9:30 AM to 6:30 PM IST (excluding public holidays).
- Eligibility
You must be at least 18 years of age or be using the Website under the supervision of a parent or legal guardian.
By placing an order, you confirm that all information provided by you is true, complete, and accurate.
- Products
Zester Foods offers premium packaged food products including, but not limited to:
- Premium Multigrain Atta
- Premium Makhana
- Instant Millet Idli Mix
- Ragi Jaggery Cookies
- Other food products introduced from time to time
All products are subject to availability.
Images shown on the Website are for illustration purposes only. Actual packaging, colour, size, or appearance may vary slightly.
- Product Information
We strive to ensure that all product descriptions, nutritional information, ingredient lists, images, prices, and specifications are accurate.
However, inadvertent errors may occasionally occur.
Zester Foods reserves the right to correct any errors or inaccuracies without prior notice.
- Pricing
All prices displayed on the Website are in Indian Rupees (INR).
Prices are inclusive of applicable taxes unless otherwise stated.
The Company reserves the right to revise prices at any time without prior notice.
The price applicable shall be the one displayed at the time of placing the order.
- Orders
Once an order is placed, you will receive an acknowledgement via email or SMS.
Such acknowledgement does not constitute acceptance of your order.
Your order shall be deemed accepted only after it has been processed and dispatched.
We reserve the right to refuse or cancel any order including, but not limited to, cases involving:
- Pricing errors
- Product unavailability
- Suspected fraudulent transactions
- Violation of these Terms
- Regulatory or legal restrictions
- Payments
We accept secure online payments through authorised payment service providers.
Accepted payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
- Other payment options displayed during checkout
Cash on Delivery (COD) may be available only for selected locations and products.
We do not store your card or banking credentials.
- Shipping and Delivery
Orders are generally dispatched within 1–2 business days after successful payment confirmation.
Estimated delivery time is 3–7 business days, depending upon the delivery location.
Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, courier delays, strikes, natural disasters, government restrictions, or other unforeseen circumstances.
- Cancellation
Orders may be cancelled only before dispatch.
Once an order has been dispatched, cancellation requests cannot be accepted.
Please refer to our Refund and Cancellation Policy for additional details.
- Returns and Refunds
Due to the perishable and consumable nature of food products, returns are generally not accepted.
Refunds or replacements shall be considered only in genuine cases such as:
- Wrong product delivered
- Damaged package received
- Expired product received
- Product lost during transit
Claims must be reported within 48 hours of delivery along with supporting photographs.
The Company’s decision after verification shall be final.
- Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information.
- Ensuring someone is available to receive the delivery.
- Inspecting the package immediately upon receipt.
- Following storage instructions mentioned on the product packaging.
- Food Safety
Our products are manufactured, packed, and labelled in accordance with applicable Food Safety and Standards Authority of India (FSSAI) regulations.
Customers are advised to:
- Read all ingredients carefully.
- Check allergen information before consumption.
- Follow storage instructions.
- Consume products before the stated Best Before date.
- Intellectual Property
All content available on this Website, including but not limited to:
- Logos
- Brand names
- Product names
- Images
- Graphics
- Product descriptions
- Packaging designs
- Text
- Videos
- Website layout
is the exclusive property of Zester Foods Private Limited or its licensors and is protected under applicable intellectual property laws.
No material may be copied, reproduced, modified, distributed, or used without prior written permission.
- User Conduct
Users shall not:
- Misuse the Website.
- Attempt unauthorised access.
- Upload malicious software.
- Copy or scrape Website content.
- Engage in fraudulent activities.
- Violate any applicable law while using the Website.
- Third-Party Links
The Website may contain links to third-party websites.
Zester Foods does not control or endorse such websites and shall not be responsible for their content, privacy practices, or services.
- Disclaimer
The information provided on this Website is intended solely for general informational purposes.
Our food products are not intended to diagnose, treat, cure, or prevent any disease.
Customers with known food allergies, dietary restrictions, or medical conditions should consult a qualified healthcare professional before consuming any product.
Individual results may vary depending on lifestyle, health conditions, and dietary habits.
- Limitation of Liability
To the maximum extent permitted under applicable law, Zester Foods Private Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of:
- Use of the Website;
- Delay in delivery;
- Temporary Website unavailability;
- Product misuse;
- Customer negligence;
- Force majeure events.
Our total liability, if any, shall not exceed the value of the product purchased by the customer.
- Force Majeure
The Company shall not be liable for failure or delay in performing its obligations due to events beyond its reasonable control, including natural disasters, floods, fire, pandemics, labour disputes, government actions, transport disruptions, internet failures, or acts of God.
- Privacy
Your use of this Website is also governed by our Privacy Policy.
By using the Website, you consent to the collection and use of information in accordance with the Privacy Policy.
- Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts at Thane, Maharashtra.
- Amendments
Zester Foods Private Limited reserves the right to modify, amend, or update these Terms at any time without prior notice.
The revised Terms shall become effective immediately upon publication on this Website.
Continued use of the Website after such updates constitutes acceptance of the revised Terms.
- Contact Us
For any questions regarding these Terms and Conditions, please contact:
Zester Foods Private Limited
Registered Office:
2101/VAMA, Piramal Vaikunth, Balkum,
Thane (West) – 400608, Maharashtra – 400608
Email: info@zesterfoods.com
Phone: +91 9152743364
Working Hours: Monday to Saturday, 9:30 AM to 6:30 PM IST (excluding public holidays).
